General FAQ

This website is owned and operated by JSK Tours & Travel Sdn Bhd Company No.201701045232(1232740-M), whose registered office is at Lot 67, Shoplot 1B, Far East Garden, Jalan Lintas, 88300 Luyang, Kota Kinabalu, Sabah. 

For the purposes of these Terms and Conditions, "We", "Our", "Company" and "Us" refers to JSK Tours & Travel Sdn Bhd while references to "You", "Your" and "Yourself" refers to the persons accessing this website (including persons who access this site on the behalf of other persons), references to "Material" or "Materials" includes data, information and databases. 

Please review these Terms and Conditions carefully before using this website. Your use of this website indicates Your agreement to be bound by these Terms and Conditions in consideration of the access provided to the website as detailed below. All information on our website is subject to change without any prior notification, should the need arise.

If You are not agreeable to these Terms and Conditions, any of the related documentation linked below or other restrictions notified to You during the course of Your usage of this website then you should exit from this website and/or any other services or applications for online booking herein.

By using the various services contained in our website, You hereby warrant that (i) You are of full age (18), (ii) You have the legal capacity and authority to enter into a legal binding contract, (iii) all information and/or Materials supplied by You herein shall be true, accurate, current and complete, and (iv) You agree to indemnify us from any loss, damage, cost, expense, liability and claims which may be suffered and/or incurred by us resulting from Your use of this website for any illegal or unauthorised purposes.

Any booking or submission of enquiry form(s) via our website and/or email conducted shall act as an acceptance of a contract between Yourself and the Company. 

The payment methods and details contained in the booking or enquiry form(s) submitted by You shall be treated as You have duly authoritised us to act for and on behalf of the person(s) named on the booking requests for tours and travel services offered by us. 

For instant booking, immediate confirmation will be issued in relation to Your reservation upon successful online payment transaction. 

For non-instant booking, reservations made via our website may be held up to 2 or 3 days (unless otherwise stated) from the date of invoice issued to You. An initial deposit of 50% is required to secure the all other bookings and the balance must be paid at least 14 days prior to departure. 

In case of any last minute reservation made within 14 days prior to the estimated departure date, a sum equivalent to 100% of the full payment is required to secure bookings and any admission to the tour. 

It is advisable that You are to comply with our reservation and booking terms that stated in the pre-schedule time in the payment invoice such as airport transfer, hotel pick-up time, the safety manual and welcome kit in respect of all activities during the tours with the company.

All prices on our website for the services offered are shown in Malaysian Ringgit ("RM"), unless otherwise stated. Prices may vary depending on the availability of the products and/or services and other unforeseen factors such as variation of prices by other service providers in associated with us. 

Payment can be made via visa or master credit card in RM only. There will be no convenience fee applies for all the credit card transactions made through our website.

Any amendment to bookings after payment is made will be charged at a minimum of RM30.00 per service amendment together with any charges as levied by the airlines, hotels, climb operators or other service providers involved. 

A transfer to another package within the time of less than 30 days prior to departure does not constitute an amendment but would be treated as cancellation of the original booking and is subject to the fees provided in the Cancellation Policy below.

You are required ensure and to provide the arrival/departure flight details at the time of reservation for any airport transfer. Transfer arrangements will not take place in case of any insufficient or inaccurate information provided and there will be no refund for such unused services. 

Our driver(s) or representative(s) will welcome and meet You in person at the airport arrival hall (unless otherwise arranged) with a placard bearing Your good name. You are advised to dial the relevant telephone number stated on the itinerary in case of any difficulties in locating our representative or the appointed meeting place. For all land transfers, our ground operator will make the arrangement in advance. Should You need to change the pickup time, please ensure the ground operator is informed at least 24 hours prior to Your departure. The change request is subject to seat availability.

1. In the course of your dealings with JSK Tours & Travel Sdn Bhd whether through our agents or staff/employees, you would have furnished to us your personal data such as NRIC / passport number, mobile contact numbers, residential address, email address(es) etc. This notice is to inform you the manner and purpose(s) by which and for which we will process your personal data and to seek your consent for us to process your personal data in accordance with the Malaysian Personal Data Protection Act 2010. (Sewaktu anda berurusan dengan JSK Tours & Travel Sdn Bhd, melalui ejen-ejen kami atau pekerja-pekerja kami, kami akan meminta supaya anda bekalkan data peribadi seperti nombor NRIC / nombor paspot, nombor talipon bimbit, alamat kediaman, alamat emel dan sebagainya. Notis ini adalah untuk memaklumkan anda cara dan tujuan kami memproses data peribadi anda dan mendapatkan kebenaran anda bagi kami memproses data peribadi anda berdasarkan Akta Perlindungan Data Peribadi 2010.)
   
   
2. Your personal data which may include but is not limited to, name, age, NRIC / passport number, residential address, email address(es), gender, date of birth, occupation, mobile contact numbers, is required in order for us to, without limitation:-
   
   a. Book your travel, tours and related products and services: 
   b. Improve our content, service and product offering;
   c. Communicate and update you on new packages;
   d. To respond to your questions and comments;
   e. For daily operation and administration of service and facilities in related to the products provide to you.
   (Data peribadi anda mungkin merangkumi nama, umur, nombor NRIC / nombor paspot, alamat kediaman, alamat-alamat emel, jantina, tarikh lahir, pekerjaan, nombor talipon bimbit, yang diperlukan supaya kami boleh:-
   a. untuk menempah tempat percutian anda, berkaitan pelbagai jenis produk dan perkhidmatan;
   b. berkenaan perkara-perkara yang melibatkan penggunaan servis kami seperti kandungan, perkhidmatan dan tawaran kami;
   c. berhubung dengan anda pasal pakej-pakej baru kami.
   d. berhubung dengan anda untuk menjawab pertanyaan dan komen anda
   e. Kegunaan untuk operasi harian dan pentadbiran perkhidmatan dan kemudahan yang berkaitan dengan produk yang disediakan kepada anda)
   
   
3. Your personal data will generally be kept confidential SUBJECT ALWAYS that you hereby consent and authorize us to furnish or disclose your personal data to the following categories of parties:-
   a. any party / person to whom we are compelled or required to do so under law or in compliance with directives from competent or governmental agencies;
   b. our related/associated/subsidiary companies, including those which may be established/incorporated in the future;
   c. our authorized agents, suppliers, vendors, solicitors, consultants, auditors, accountants etc;
   d. government agencies, statutory authorities/bodies, industry regulators. You have the right to request access to and to request correction of your personal data held by us. Such request is to be made to email address pdpa@jsk.my.
   (Data peribadi anda secara amnya dirahsiakan. Dalam pada itu, anda memberi kebenaran anda supaya kami boleh memberi data peribadi anda kepada kategori pihak-pihak berikut:-
   a. mana-mana pihak kepada mana kami terpaksa atau dikehendaki berbuat demikian di bawah undang-undang atau memenuhi arahan-arahan daripada pihak berkuasa;
   b. mana-mana syarikat berkaitan/anak syarikat kami, termasuk yang ditubuhkan di masa hadapan;
   c. ejen-ejen, pembekal-pembekal, peguam-peguam, penasihatpenasihat, juruaudit, akauntan kami dan sebagainya;
   d. agensi kerajaan, pihak berkuasa berkanun, pengawal selia industri. (Anda mempunyai hak untuk meminta akses kepada dan meminta supaya pembetulan dibuat ke atas data peribadi dalam simpanan kami. Permintaan sedemikian adalah dituju kepada alamat emel pdpa@jsk.my.)
   
   
4. If you do not wish to receive promotional materials pertaining to products and services offered by our related or associated companies, kindly write to the email address stated in paragraph 3 above. (Jika anda tidak ingin menerima bahan promosi produk dan perkhidmatan syarikat berkaitan kami, sila emel kepada alamat emel ternyata di perenggan 3 di atas.)